Designing Future Services
A course that melds discipline of service design with futures thinking and technology (platforms and AI) to design living services that constantly learn and improve with use.
This course is a hands-on introduction to service thinking, service design and future of services in the age of platforms, algorithms and AI]
Though hands on learning you will be exposed to a new paradigm:
To see organisational problems from a ‘service’ lens
To design services that are not just customer centred but that factor in and use power of platforms and AI.
To stay ahead in the curve through approaches of servitisation
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